Insights from Hong Kong

Social Media Attack: Shell “Let’s Go!” Arctic Campaign – It’s Fake!

In Social Media, YouTube on 13 June 2012 at 1:46 PM

“For hundreds of years, explorers have battled the Arctic. Today, we’re finally winning.” – Mock Shell Site

I didn’t come up with that poster. Keith did. He was a contestant in a social media campaign he thought was launched by Shell Oil.

“We at Shell want everyone to feel as “pumped” as we do about freeing much-needed Arctic resources.” (Source: Arctic Ready – Fake Shell site)

Keith was pumped. So was Tom. And Oliver. And Jane, Lisa, Zack and hundreds more. Each has used the campaign to send messages of derision to Shell.

This is a communications professionals’ nightmare. And an environmental activist’s dream come true.

The idea is simple. Prepare a website and have ordinary people write the tagline for their big advertising program promoting oil drilling in the Arctic wilderness. So up on a very authentic website they loaded a myriad of images with the Shell logo, then invited people to come up with catchy slogans.

As expected, no one was “pumped.” So instead a series of anti-Shell ads have been created. And because there are easy-to-share buttons embedded in the campaign, all the negative images are easy to post to Twitter and Facebook.

I couldn’t help myself…

If that’s not enough there’s a guest book. “Tell Us What You Think” includes a range of emotions. Joel in Madison, Wisconsin is mild-mannered:

“I think I’m done buying Shell gasoline. I’d rather be stranded and walk than fill up on world destruction.”

Others lace their comments with expletives. Alexis in St Petersburg asked if the campaign is a joke – then thanked Shell for providing so many useful images to teach students against oil drilling.

For Shell their problems with activist social media are back in the forefront. This isn’t the first time Shell’s social media programs have been hacked.  Last week a YouTube video against Shell went viral. It was labeled:

#ShellFAIL: Private Arctic Launch Party Goes Wrong

With its “Blair Witch Project” quality the video was meant to convince viewers they were witnessing a real mini-oil spill – at a cocktail party. Problem is the entire event and video were staged.

Later a fake press release was issued claiming Shell planned to sue the unknown person caught filming their event.

These were so well planned that a number of reputable media organisations fell for the fakes. Countless consumers did, too. And given that they are still on YouTube more see the video and believe the fake story every day.

Shell responded with a “real” press release:

“Recently groups that oppose Shell’s plans in offshore Alaska have posted a video that purports to show Shell employees at an event at the Seattle Space Needle. Shell did not host, nor participate in an event at the Space Needle and the video does not involve Shell or any of its employees. A fake press release claiming that Shell is considering legal action following the launch of the video was also distributed to the media.

“We continue to focus on a safe exploration season in 2012.”

The challenge is real for Shell. They need to counter fake social media sites that are quickly grabbing share of voice among outspoken activists and day-to-day citizens alike. The problem is their “real” press release won’t be through legal before hundreds more create posters – and have their negative brand images cemented firmly in place.

That said the fake site does provide Shell with a treasure trove of consumer research. Now they know why people dislike their drilling programs, the arguments they use against it. Perhaps with this insight Shell can create a verified social media campaign.

  1. I hope Shell reads this and takes note. J

  2. But what if your post telling us about the fake is fake as well? Then we begin social media Inception with a fake within a fake within a. . . The archticready.com site is pretty clever. if you explore just outside of the Go social navigation there is content. Almost believable content. If you didn’t figure it out, you’d know it’s a fake when you get the to kids page. There is a promo for a game to destroy the bad icebergs: “Won’t you help Shell get Arctic oil? Just make sure those icebergs stay melted, and melt any new ones that threaten to cause big problems.”

  3. Angry ‘Bergs was fun. this whole thing was fun. Yay activists!

  4. […] “As expected, no one was ‘pumped.’ So, instead, a series of anti-Shell ads have been created.&… […]

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